Frequently asked questions
Everything hosts commonly ask before getting started.
Our standard turnaround is under 3 hours for most properties. For larger homes or deep cleans, we may need up to 5 hours. We always work backwards from your guest check-in time to ensure the property is ready.
Yes. We maintain a rapid-response team for same-day bookings. If you contact us before 10am, we can usually have a team at your property within 2 hours. Emergency availability covers weekends and bank holidays too.
Both options are available. We can supply and launder hotel-grade linen sets, or we can collect, launder, and return your own linen. Most hosts find our supplied linen service simpler and more cost-effective.
We can supply branded or white-label toiletries including shampoo, conditioner, body wash, hand soap, and more. We also handle kitchen essentials like tea, coffee, sugar, and washing-up liquid. Welcome packs with local treats are available too.
We offer secure keyholding, smart lock integration, and lockbox coordination. All team members are vetted and insured. We also support remote access solutions if you prefer not to share physical keys.
Our post-clean inspection includes a damage and maintenance check. We photograph everything and flag issues immediately via your preferred communication channel. This helps you lodge Airbnb damage claims within the required window.
Yes. We integrate with Airbnb, Booking.com, VRBO, and most PMS platforms. Once connected, cleans are scheduled automatically based on your check-out and check-in times. No manual booking required.
Fully. We carry comprehensive public liability insurance and all team members are individually covered. We're happy to provide certificates on request for your own property insurance requirements.
We operate across 12 major UK cities including London, Manchester, Edinburgh, Birmingham, Bristol, and more. Each location has a dedicated local team. Check our service areas page for full coverage details.
Pricing is based on property size (bedrooms and bathrooms), with add-ons for linen, restocking, and deep cleans. We provide an instant estimate through our calculator, with final pricing confirmed after an initial assessment. No hidden fees.